Someone described this article in the NYT as being inspired by an episode of Portlandia, but it’s an interesting thought nonetheless.
Giant e-commerce companies like Amazon are acting increasingly like their big-box brethren as they extinguish small competitors with discounted prices, free shipping and easy-to-use apps. Big online retailers had a 19 percent jump in revenue over the holidays versus 2010, while at smaller online retailers growth was just 7 percent.
The little sites are fighting back with some tactics of their own, like preventing price comparisons or offering freebies that an anonymous large site can’t. And in a new twist, they are also exploiting the sympathies of shoppers like Dr. Pollack by encouraging customers to think of them as the digital version of a mom-and-pop shop facing off against Walmart: If you can’t shop close to home, at least shop small.
“Folks are exercising their desire to support local stores where local is not just in their town, but anywhere in the country,” said Michael Walden, a professor who studies regional economics at North Carolina State University. “A large number of Americans have a general suspicion of bigness in the economic world — they equate bigness with power, monopoly.”
I can’t recall having ever bought anything from a “mom and pop” e-commerce site. If I have, I can’t remember, so didn’t make a significant lasting impression. I automatically resort to Amazon for any consumable, hardware, or book, since my experience with them is 100% satisfactory: I can barely fault a single aspect of their offering. It’s mainly because Amazon is far cheaper, and the online experience is smart. Smaller e-commerce players’ sites I’ve considered using are generally poor and rarely inspire confidence.
But it’s worth thinking about. What makes me venture that little further and spend more money at the lovingly designed Nordic Bakery, when I could easily get a coffee cheaper and more of it at the closest Starbucks, for instance? Sure, the coffee is better at Nordic Bakery, but I’m not really that much of a coffee guy: to me a coffee is a coffee when I want a coffee and have time to kill. (Sorry Lawrence.)
Maybe it’s the shiver of smugness at being at what is essentially a hipster enclave that appeals. Maybe there, the token “oh look at me” Foursquare/Twitter check-in is worth the premium you have to pay.
Okay, so coffee might not be a great example given we’re dealing with discrete consumer products here. But since this blog is a “using Apple as a case study for absolutely everything”-free blog, I can’t think of any examples.
Regardless, I’m struggling to think of any examples where buying a product feels better and more valuable at an independent – rather than “big box” – online retailer. How do you translate a carefully considered, small company retail experience online for quite pedestrian products, and has anyone succeeded in doing it?
☛